ENSURING A SAFE & TRANQUIL VISIT FOR ALL

Bathhouse Guidelines

Before entering the bathhouse, we ask that you take a moment to read through the guidelines below. These practices ensure a respectful, peaceful environment—one where every guest can fully unwind and restore.

Nature’s Energy bathhouses are whisper-only spaces. Peace and quiet is essential to protect the sanctuary we’ve created.

Our bathhouses are communal. Unless you hire the entire bathhouse at full capacity, we cannot provide private bathhouse experiences.

All guests must complete a bathhouse safety and consent form before entering. This will be emailed to you ahead of your appointment.

What To Bring

  • Swimwear must be worn at all times.
  • Please take care when walking around the bathhouse.
  • Bring an extra towel for enhanced comfort - one complimentary towel is provided.
  • Bring a waterbottle for a more eco-friendly experience - one cup is provided per guest.

What's Provided

  • Bathhouse guests receive one complimentary towel.
  • Day Spa Package guests receive a complimentary towel and a robe.
  • Robes and towels are also available for hire (robes $10, towels $5).
  • Please return your used towels and robes to the towel return chute on your way out.
  • Showers, changerooms, lockers, hair dryers, biodegradable bags for wet swimwear, and complimentary toiletries are at your disposal.
  • One cup is provided per guest - please keep this cup with you throughout your visit and return it to a cup return basket as you leave.

Etiquette & Safety:

  • Please shower before and after using each bathhouse facility.
  • For hygiene purposes, please always sit on a towel in any sauna.
  • Please do not wear footwear into saunas or steam rooms.
  • Please do not pour oil on sauna hot stones or into water buckets - it destroys the sauna heating elements.
  • Please dry yourself and sit/lie on a towel when using the recovery lounges.
  • Please dry yourself before entering an infrared sauna.
  • For safety, kindly refrain from bringing devices into spas, saunas, steam rooms, ice baths, or showers.
  • Please be mindful of others and do not film or photograph other guests.

PLEASE WHISPER
Our bathhouses and spas are sacred spaces for quiet recovery. To protect this peaceful environment, we ask all guests to speak only in hushed tones. If you are unable to maintain a whisper, you may be asked to leave.

Inclusivity & Code of Conduct

  • Our bathhouses are inclusive communal spaces welcoming all gender identities.
  • Embrace a tranquil atmosphere by keeping conversations in hushed tones and minimising technology use.
  • While Nature's Energy strives to create a secure environment, we are not liable for any loss or damage to your belongings.
  • Extend courtesy to fellow guests by maintaining a respectful demeanour.
  • We uphold a zero-tolerance policy for inappropriate behaviour to ensure a harmonious experience for all.

Please keep an eye on the time to ensure you are only in the bathhouse for your booked appointment time. Anyone staying longer than their booking without approval will be asked to leave and may be charged accordingly.

Health & Safety Disclaimer

For your wellbeing, our bathhouse facilities (including saunas, steam rooms, mineral pools, ice baths, and red light therapy), massage and facials may not be suitable for all guests.

Bathhouse access is not permitted if you:

  • Are pregnant
  • Are under 18 years of age
  • Are undergoing chemotherapy or radiation
  • Have high blood pressure, heart disease, or a pacemaker
  • Have open wounds, cold sores, contagious skin conditions, or peeling skin

Red Light Therapy is not suitable if you:

  • Have light sensitivity
  • Have epilepsy
  • Have active cancer
  • Are taking photosensitising medications

Medical clearance is strongly recommended before booking if you have:

  • Respiratory conditions (asthma, COPD)
  • Severe or uncontrolled diabetes
  • Recent surgery, injury, fractures, or illness
  • Infectious diseases, fever, or flu-like symptoms
  • Deep vein thrombosis or blood clotting disorders
  • Neurological conditions or seizure disorders
  • Impaired temperature regulation or sensitivity to heat, cold, or light
  • Allergies or sensitivities to skincare ingredients, massage oils, or aromatherapy products
  • Severe varicose veins
  • Contagious eye infections
  • Severe acne, active skin inflammation, or facial wounds

If you have any medical condition, injury, or concern, please seek advice from your healthcare provider before booking. You must inform our team when completing your pre-treatment form, at check-in, or with your therapist. Certain facilities or treatments may be adapted or declined for your safety. Participation is voluntary and at your own risk.

Accessibility Information

Due to the layout and heritage nature of our buildings, wheelchair access and full mobility support are unfortunately not available at Nature’s Energy bathhouses and day spas. Our facilities include stairs, narrow passageways, elevated spa areas, and uneven surfaces, making them unsuitable for guests with mobility limitations or those requiring wheelchair access. We understand this may be disappointing and sincerely apologise for any inconvenience. If you have specific questions about access or suitability, please feel free to contact our team prior to booking.