Booking Terms

Booking Policy:

To encourage commitment to self and our rostered staff, we require all appointments to be paid at the time of booking. Due to software limitations, this currently excludes Day Spa Packages and Add-Ons when booked online, so we will reach out to you soon after booking to take payment. Health fund claimable services will only require a 20% deposit, and any difference after processing your private health fund card must be paid at the end of your appointment. Any applicable refund will be processed within 3 days. Our menu and pricing are subject to change. The price of your appointment will be confirmed at the time of booking.

All card payments incur standard card surcharges:

Multi-Visit Series:

Our Bathhouse, Massage, and Facial Multi-Visit Series are valid for 12 months from the date of purchase. You can save $50-$125 when you purchase a Series. Multi-Visit Series can be used by you and up to 1 other guest at the same time - they cannot be used to redeem for 3+ guests / groups at the same time, and they cannot be used towards Day Spa Packages.

Please purchase a Multi-Visit Series online, in-store or over the phone, then book your appointment after purchase - your Series will appear in your profile after purchase.

If purchasing the Remedial Massage Health Fund Series, please visit us in-store or call us on (02) 9555 5533 to pay a 20% deposit for this, then process your private health claim via HICAPS with us after each appointment in-store to balance your invoice. Purchasing the Remedial Massage Health Fund Series online means 100% must be prepaid - we cannot process any refund until after your appointments, as HICAPS cannot be processed until after an appointment.

Cancellation Policy:

We understand that sometimes you must change your schedule. However, your booking time has been allocated to you and no one else. Out of consideration for our rostered therapists and those clients who have missed out on a booking due to the allocated time slot being booked, we kindly request a minimum of 24 hours’ notice to cancel or reschedule an appointment. For group bookings (3 or more people) we require at least 5 days' notice to cancel or reschedule. Failing to provide the required notice will result in a fee of 50% of the total cost of the appointment. The cancellation or no-show fee will be taken from your pre-payment or deposit, or if there is an outstanding change, the credit card or gift card on file for your account will be charged.

Gift Cards:

Gift cards can be purchased in any amount between $25-$1,500. We do not sell gift cards for specific services or packages, as our services menu and prices are subject to change. We do not offer refunds or exchanges on gift cards. Gift cards can be redeemed at any Nature’s Energy location on any service or product, excluding products purchased online. Gift cards have a 3-year expiry from the date of purchase.

Health Funds:

If your private health fund covers Remedial, Deep Tissue or Pregnancy Massage, and you wish to make a claim, you must book a "Massage (Health Fund)" service, pay the 20% deposit when booking, then present your private health fund card at the end of your appointment. After processing your health fund card, any remaining charge must be paid, or any refund will be processed.

Late Arrivals:

Please ensure that you arrive on time. We will try our best to accommodate any late arrival, but it may affect the length of your service(s) if there is another booking back-to-back.

Illness:

If you are unwell, please do not come in. Instead, please reschedule your booking for a later date at least 24 hours beforehand, if possible.

Bathhouse Etiquette:

Please wear swimwear at all times and non-slip waterproof footwear when walking around the bathhouse. Our bathhouses are communal spaces welcoming all genders. Water, herbal teas, showers, change rooms, lockers, hair dryers, and complimentary toiletries are provided. Kindly bring your own towel for a sustainable experience; one extra-large towel is provided per guest, and additional towels and robes are available for hire. Please be considerate of others by speaking in hushed tones, minimising technology use, and refraining from bringing devices inside saunas, spas, showers, or baths. Inappropriate, loud, aggressive, discriminatory, or sexual behaviour will not be tolerated. Nature’s Energy assumes no responsibility for lost, stolen, or damaged personal items during your visit. The bathhouse is open to individuals aged 18 and above, excluding pregnant women.

Day Spa Etiquette:

Please be considerate of others by speaking in hushed tones. Inappropriate, loud, aggressive, discriminatory, or sexual behaviour will not be tolerated. Nature’s Energy assumes no responsibility for lost, stolen, or damaged personal items during your visit.

Age Restriction:

Children under the age of 18 are unable to book or attend Nature’s Energy.

Please call (02) 9555 5533 if you require assistance or email us.