Privacy Policy

Welcome to Nature’s Energy, where your privacy is our top priority. This Privacy Policy outlines our commitment to responsible handling of your personal information. By engaging with our services or visiting our website, you acknowledge and agree to the practices described herein.

1. Information Collection and User Preferences

1.1 Types of Personal Information

We collect personal information that is reasonably necessary for our functions and activities. This data is typically obtained directly from you and may include:

  • Name, address, contact numbers, and email address
  • Age, date of birth, and gender
  • Username and password
  • Product or service preferences
  • Health condition information (with consent)
  • Payment details (e.g., credit card information)
  • Information about provided products and services
  • Other details voluntarily provided by you

1.2 Enhancing User Experience with Cookies

To enhance your website experience, we may use ‘cookies.’ These small text files remember your preferences. Cookies are designed to improve user experience, and you can manage cookie preferences through your browser settings.

2. Data Utilisation and Security Measures

2.1 Purposeful Use of Personal Information

We collect personal information primarily directly from you. Occasionally, third-party sources may provide information, such as a friend supplying details for promotions or referral. This information is used for purposes including:

  • Direct communication about our brand, products, and promotions
  • Loyal customer rewards or our referral program
  • Transaction processing and approval
  • Identity confirmation
  • Payment card transactions processing
  • Online account creation and management
  • Service analysis and improvement
  • Provision of requested products and services
  • Query follow-up
  • Consumer research
  • Competition outcome notifications
  • Complimentary vouchers
  • Gift vouchers/cards

We commit to using personal information only for the Primary Purpose for which it was collected.

2.2 Security Measures for Data Protection

We prioritise the security of personal information to prevent misuse, loss, unauthorised access, modification, disclosure, and interference. Once personal information is no longer needed for the Primary Purpose, we take steps to destroy or de-identify it.

3. Marketing Practices and User Control

Our marketing practices comply with permission-based requirements. We seek your permission before using personal information to send you product information and promotions. You can “unsubscribe” from marketing material at any time, please use the "unsubscribe" link at the bottom of any of our emails.

4. Competitions, Trade Promotions, and User Rights

Personal information collected through bathhouse or day spa bookings, our website, client cards, or competitions is subject to special conditions. These conditions include:

  • All entries becoming our property
  • Winners' details and prize descriptions being entered into a database
  • Potential publication of winners' information in media

5. Openness, Correction, and Access Rights

Request specific information about your personal data by emailing info@naturesenergy.com.au. Access, review, update, and delete information through your online account by logging in here.

6. Data Retention

We retain personal information for as long as necessary for relevant purposes, as required by law, or as communicated to you.

7. Links

This website contains links to other websites. Please be aware that Nature’s Energy is not responsible for the privacy practices of such other sites. We encourage you to read and access the privacy statements of these other sites if it is of concern to you.

WEBSITE TERMS OF USE / DISCLAIMER

Nature’s Energy makes no representations or warranties of any kind, as to the operation of the company website or the information, content, or materials included in this site. To the full extent permissible by law, Nature’s Energy disclaims and will not be liable for any inaccuracies of information contained within this website nor any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

Nature’s Energy reserves the right to alter the content of this website, and these disclaimers, terms and conditions, and policies, at any time.