OUR SPAS

What is your covid-19 hygiene policy?

  • Our current hygiene measures include barrier blanked for every client. All our sheets, pillowcases, face cradle covers, face cradle protectors and towels are disposed of or commercially laundered; this means they are laundered at a high temperature following the Australian commercial laundry practice standards.

  • Our therapists wash their hands and arms before and after every treatment using an antiseptic hand wash. All contact surfaces are cleaned with isopropyl alcohol and eucalyptus between every appointment.  

 
However, during the COVID-19 pandemic and lockdown, we are taking the below extra measures:

  • Both client and therapist are required (by law) to wear a mask. Clients and therapists will be required to wear a face mask for the entire duration of their time inside Nature's Energy. When entering the spa, all clients will also need to check-in using our QR code.

  • There is a 15-minute break between each client to ensure the clinic rooms are cleaned, sanitised and aired properly before the next treatment.  
  • We will limit our reception area to one client and one receptionist at a time. Clients will only see their therapist in the waiting area and during the treatment.

  • We will continue to ask clients who are experiencing any cold or flu symptoms or who have returned from overseas in the past two weeks not to visit. The same goes for anyone who has been in contact with such persons and the same goes for our therapists and staff.

  • We have hand sanitiser at reception upon check-in, in the waiting rooms, bathrooms, clinic room for the use of our clients and therapists.

  • We will ensure the self-quarantine of our therapists should any of us show signs of any illness.  


We are following Australian Government guidelines closely and will act in accordance with their directives.
 

wHAT IS YOUR CLIENT POLICY during covid-19?


As a client, you must ensure you adhere to the below eligibility criteria:

    • Do not show any signs of illness

Pre-appointment client screening:
We are asking all clients withany symptoms of any illness to let us know, and we will postpone their appointment. If any signs of infection are present when clients arrive, we will postpone their treatment on the spot. Clients will not return to the clinic until a doctor assesses them and tells them they are not infectious.  

Recent overseas travellers:

All clients who have travelled overseas MUST have been quarantined for 14 days before they can make an appointment. It is Australian law to quarantine for 14 days after entry into Australia. This will also be required at certain times when travelling between states.  

OUR CANCELLATION AND BOOKING POLICY


Securing your booking online or over the phone:

Entering your card details via online booking or over the phone will secure your booking only. We will not take payment until after your treatment when you visit us at our Nature's Energy Day Spa's. If you have a Gift Voucher that you would like to use, please call 02 9555 5533, or email us at info@naturesenergy.com.au after you have completed your booking. If you are paying with a gift voucher, please bring your gift voucher along with you & we will use this to process payment for your treatment on the day.

Our cancellation policy:

We understand that sometimes it is necessary for you to change your schedule. However, your booking time has been allocated to you and no-one else. Out of consideration for our Therapists, and those clients who have missed a booking due to the allocated time slot being booked, we kindly request a minimum of 24 hours’ notice to cancel or reschedule an appointment.

Failing to give 24 hours notice will result in a fee of 50% of the total cost of the appointment being charged to either the credit card on your client profile, or the gift voucher used to secure your appointment.

In accordance with current government restrictions, if cancellation occurs within 24 hours of the appointment time for reasons related to COVID19, and unless evidence is supplied (positive COVID19 test, Service NSW alert message, household contact), the cancellation fee will still apply.

Group booking appointments (consisting of 3 or more clients), must give us 5 days notice before cancelling their booking. If the group fails to do this, a fee of 50% of the total cost of the group booking appointments will be applied.

 

WILL YOUR RETAIL STORE BE OPEN?


Yes, all our retail stores are now open.

ONLINE ORDERS

Are you still available for online orders?

Yes, we are still available for online orders. We are working hard to send your orders as soon as possible, but please expect short delays due to restricted hours and Australia Post delays.

Secure your remedial massage appointment. Hurry, limited spots available.  

Still have questions for us?

Feel free to reach out by calling us
on (02) 9555 5533 or email us at info@naturesenergy.com.au